Contact and help

Common questions

Do I need an account to buy tickets?

No. You buy from the event page. Free events need your email address so we can send your tickets. For paid tickets, email is optional at checkout and you can add it when you pay.

How do I get my ticket?

After payment is confirmed, you can view your ticket on Eventdoor and download a PDF. If you gave an email address, we also send the tickets there. Each ticket has its own QR code for the door. Keep the ticket link private, because anyone with the link can open it.

I cannot find my ticket

Check the confirmation email, if you gave an address, and the confirmation page from your purchase. If you are still stuck, email bookings@eventdoor.co.uk with your name and the event.

Can I get a refund?

For help with a refund or cancelled event, email bookings@eventdoor.co.uk with your order details.

How do I list an event?

Create a free organiser account from Sell tickets, then list your event. Every event is checked by our team before it goes on sale. You can follow sales in My events and Analytics.

When do organisers get paid?

Your ticket sales, minus Stripe's card processing fee (1.5% + 20p for UK cards), are paid to your bank account by transfer after your event. You can add bank details under Bank details.

What are the fees?

Paid orders have a flat £2.50 order fee, shown on the event page before you pay. Free events have no fee. You can also make your tickets refundable for a small add-on per ticket. Details are on the Fees page.

Is payment secure?

Paid orders use Stripe checkout. You pay by card with Stripe. Your full card number is handled by Stripe, not stored on Eventdoor pages.

The ticket page is reached by a private link, and each QR code is for one entry. If you share the link or the code, the other person can use it, and you may not be able to use the same ticket.

Still need help?

Email bookings@eventdoor.co.uk.