Fees
Buying tickets
Every paid order has a flat £2.50 order fee, however many tickets are in it. It's shown on the event page before you pay. Free events have no fee.
| Example | You pay |
|---|---|
| 1 ticket at £10 | £10 + £2.50 = £12.50 |
| 4 tickets at £25 | £100 + £2.50 = £102.50 |
| Free event | Nothing |
Refundable tickets
When you buy, you can choose to make your tickets refundable for £1.75 per ticket. It's optional and never ticked for you.
- If you can't go, ask for a refund from your ticket page up to 24 hours before doors open.
- We refund the ticket price to the card you paid with, usually within 2 working days of your request. Your bank may take longer to show it.
- The order fee and the refundable ticket add-on aren't refunded.
- Once the refund is made, the tickets on that order stop working at the door.
See the Refund Policy for cancelled or changed events. If an event is cancelled by the organiser, email bookings@eventdoor.co.uk, whether or not your tickets were refundable.
Selling tickets
Eventdoor is free to use. Standard Stripe card processing fees (1.5% + 20p for UK cards) are deducted from ticket payouts. Non-UK and Amex cards cost more, and we always deduct the exact fee Stripe charges for each order.
You get your ticket sales minus Stripe's fee for each order, paid by bank transfer after your event. The order fee and refundable add-on are Eventdoor's.
| Example: £200 of tickets, paid by UK card | Amount |
|---|---|
| Buyer pays (£200 + £2.50 order fee) | £202.50 |
| Stripe fee (1.5% + 20p on £202.50) | £3.24 |
| Your payout (£200 − Stripe fee) | £196.76 |
Questions about a fee or a payout? Email bookings@eventdoor.co.uk.