Terms of Service

Last updated: 10 November 2026

These terms cover using Eventdoor to buy tickets, or to list and sell tickets as an organiser. By using the service you agree to them.

About Eventdoor

Eventdoor is a ticketing service operated by a sole trader trading as "Eventdoor". Eventdoor is the ticket seller of record for events listed by organisers. When you buy a ticket, your contract of sale is with Eventdoor. Your contract to attend the event is with the organiser, who is responsible for running it.

Buying tickets

• Each ticket's price is shown on the event page. Every paid order also has a flat £2.50 order fee, shown before you pay. Free orders have no fee.
• You can choose to make your tickets refundable for £1.75 per ticket. It's optional and never ticked for you. See the Refund Policy for how it works.
• Payment is taken when you buy, through Stripe. Your tickets are issued once payment is confirmed. You can view and download them from your confirmation page, and we email them if you give us an email address.
• Each ticket has a unique QR code valid for one entry. A copied or screenshotted ticket may be refused if it has already been scanned.
• Some ticket types, such as Child, Concession, Student or Disabled, may have conditions set by the organiser. You may be asked for proof at the door.
• You can buy up to 10 tickets in one order.

Refunds and cancellations

• If we can't issue your tickets after you pay, we refund you in full, including the order fee.
• If an event is cancelled, you're entitled to a refund of the ticket price.
• If an event is rescheduled or changed significantly and you can't go, you can ask for a refund of the ticket price within 14 days of the change being announced.
• Refundable tickets can be refunded on request up to 24 hours before doors open.
• Otherwise tickets aren't refundable for a change of mind. This doesn't affect your statutory rights.

Full details, including how to ask, are in our Refund Policy.

Organiser accounts

• To list and sell tickets you need a free organiser account. You give us your name, organiser or brand name, email, phone number and a password, and you can add a profile photo.
• You complete an on-screen check when you sign up. We may carry out further checks, and every event is reviewed by us before it goes on sale.
• Keep your login secure. You are responsible for what's done through your account. Tell us straight away if you think someone else has used it.
• Keep your details accurate. We may suspend or close accounts that give false information, break these terms, or are used for fraud.

For organisers

• You are responsible for the accuracy of your listing and for running the event.
• Eventdoor is free to use. We collect payment on your behalf and pay your ticket sales, minus the Stripe card processing fee for each order, to your bank after the event.
• Bank details you save are stored encrypted, and only the last four digits are ever shown.
• You must have the right to sell tickets for the event and must follow the law that applies to it, including consumer-protection rules.

Organisers are also bound by our Organiser Agreement.

Acceptable use

You agree not to misuse the service. That includes attempting fraud, reselling tickets in breach of these terms, or interfering with how the site works.

Liability

We provide the service with reasonable care. To the extent the law allows, Eventdoor is not liable for the conduct of organisers or for the events themselves. Nothing in these terms excludes liability that cannot be excluded by law.

Your data

How we handle personal data is set out in our Privacy Policy and Cookie Policy.

Changes

We may update these terms. The date at the top shows the current version. For significant changes we'll give reasonable notice where we can. Orders already placed are covered by the terms in force when you placed them.

Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. This doesn't affect your statutory rights as a consumer, including any right to bring proceedings in your local courts.

Contact

Questions about these terms? Email bookings@eventdoor.co.uk.