Refund Policy

Last updated: 10 November 2026

We want refunds to be fair and clear. Eventdoor is the ticket seller of record, so where a refund is due we handle it directly.

If you bought refundable tickets

• When you buy, you can make your tickets refundable for £1.75 per ticket. It's optional and never ticked for you.
• If you can't go, open your ticket page (the link in your confirmation email) and press Request a refund, up to 24 hours before doors open.
• We refund the ticket price to the card you paid with, usually within 2 working days of your request. Your bank may take a few more days to show it.
• The £2.50 order fee and the refundable ticket add-on aren't refunded.
• Once the refund is made, every ticket on that order stops working at the door.

If we can't fulfil your order

If you've paid but we can't issue your tickets, for example because the last tickets sold at the same moment, we'll contact you and refund you in full, including the order fee.

If an event is cancelled

If the organiser cancels the event, you're entitled to a refund of the ticket price, whether or not your tickets were refundable. Email us with your order number and we'll arrange it. The £2.50 order fee is not refunded.

If an event is rescheduled or changed

• Your tickets normally stay valid for the new date.
• If you can't make the new date, or the event changes in a significant way (for example the venue or the headline act), you can ask for a refund of the ticket price.
• Please ask within 14 days of the change being announced.

Change of mind

Unless you bought refundable tickets, tickets aren't refundable if you simply change your mind. This is standard for live events and doesn't affect your statutory rights.

Tickets already used

Each QR code is valid for one entry. We can't refund a ticket that has already been scanned in at the event.

How to ask and how refunds are paid

• Refundable tickets: use the button on your ticket page.
• Anything else: email bookings@eventdoor.co.uk with your order number (it's on your ticket and receipt). We'll reply within one working day.
• Refunds go back to the card you paid with, through Stripe. They usually show within 5 to 10 working days, depending on your bank.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. Tickets for events on a specific date are generally exempt from the 14-day cancellation right that applies to most online purchases, which is why change-of-mind refunds aren't offered as standard.

Questions

If anything here is unclear, email bookings@eventdoor.co.uk before you buy and we'll explain. See also Fees and our Terms of Service.