Organiser Agreement

Last updated: 10 November 2026

This agreement applies when you list and sell tickets for an event through Eventdoor. By creating an organiser account or listing an event, you agree to it.

The short version

• Eventdoor is free to use. There's no fee to list.
• Buyers pay a flat £2.50 order fee on paid orders. Eventdoor keeps it.
• You get your ticket sales minus the Stripe card processing fee for each order, paid to your bank after your event.
• Stripe's fee is 1.5% + 20p for UK cards. Non-UK and Amex cards cost more, and we always deduct the exact fee Stripe charged for each order.

1. Our roles

You are the event organiser and are responsible for the event itself. Eventdoor acts as your limited agent to sell tickets and collect payment on your behalf, and is the seller of record to the buyer. We are not the event promoter and are not responsible for running the event.

2. Your account

• You need a free organiser account to list events. You give us your name, organiser or brand name, email, phone number and a password, and you may add a profile photo.
• You complete a short on-screen check when you sign up. We may carry out further checks, and we review every event before it goes on sale.
• Keep your login secure. You are responsible for activity under your account, and the details you give must be accurate and kept up to date.
• We may suspend or close an account, or remove a listing, if information is false, this agreement is broken, or we reasonably suspect fraud.

3. Listing your event

• You must give accurate, complete details: name, description, venue, date and time, ticket types, prices and capacity.
• You confirm you have the right to sell tickets for the event and to use any images or names in your listing.
• You must not list events that are illegal, unsafe, or break anyone else's rights.
• If you offer types such as Disabled, Concession or Child tickets, you set and apply any eligibility rules at the door.

4. Prices and fees

• You set the price of each ticket type. You can offer free ticket types.
• Buyers pay a flat £2.50 order fee on each paid order, however many tickets it contains. Free orders have no fee. The order fee belongs to Eventdoor.
• Buyers can choose to make their tickets refundable for £1.75 per paid ticket (see section 7). That add-on belongs to Eventdoor.
• Eventdoor is free to use. Standard Stripe card processing fees (1.5% + 20p for UK cards) are deducted from ticket payouts. Stripe charges more for non-UK cards and Amex. We deduct the exact fee Stripe reports for each order, not an estimate.

5. Payouts

• Card payments are processed by Stripe.
• Your payout is the ticket sales on your event's paid orders, minus the Stripe fee on each of those orders, minus any refunds and chargebacks.
• We pay it by bank transfer to the account you save under Bank details, after your event, typically within 5 to 7 business days.
• Example: £200 of tickets paid by UK card. The buyer pays £202.50. Stripe's fee is £3.24. You receive £196.76.
• We may hold a payout where we reasonably suspect fraud, see a high level of chargebacks, or believe this agreement has been broken. We'll tell you why.

6. Capacity

You are responsible for the total capacity and any per-type limits you set. Sales stop when your capacity is reached. You must honour every valid ticket sold through Eventdoor.

7. Refunds and cancellations

• Refundable tickets: a buyer who chose this add-on can ask for a refund up to 24 hours before doors open. We refund the ticket price to their card and cancel those tickets, and the seats go back on sale. A refunded order pays you nothing, and Eventdoor covers its Stripe fee.
• If you cancel or materially change the event: tell us straight away. You authorise us to refund affected buyers the ticket price, and refunded orders are not paid out to you.
• The order fee and the refundable ticket add-on are not refunded to buyers.
• If a payout has already been made and a refund or chargeback follows, you agree to repay that amount.

8. Your responsibilities at the event

• Admit holders of valid, unscanned tickets.
• Comply with the licensing, safety, accessibility and consumer law that applies to your event.
• Handle attendee issues at the venue, including entry disputes and safety.

9. Liability

You are responsible for the event and for claims arising from it, and you agree to indemnify Eventdoor against claims resulting from your event or your breach of this agreement. Eventdoor's liability to you is limited to the fees we earned on the relevant event, except for liability that cannot be limited by law.

10. Suspension and ending this agreement

We may suspend or remove a listing, or end this agreement, if you break it, if the law requires us to, or to protect buyers. You can stop listing with us at any time. Obligations for tickets already sold continue until those events have taken place and been settled.

11. Changes

We may update this agreement. We'll tell you about important changes by email before they apply. Orders placed before a change are settled under the terms that applied when they were placed.

12. Governing law

This agreement is governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.

13. Contact

Questions about listing, fees or payouts? Email bookings@eventdoor.co.uk. See also Fees.